Customer Satisfaction Assurance

We work hard to understand critical business activities of our clients and how we can impact them positively. Forbes Facility Services is an ISO 9001:2008, ISO 14000 and ISO 18000 – certified and committed to quality throughout the organization. Following are just a few of the quality processes established to ensure total customer satisfaction

  • Customer surveys
  • Client review meetings
  • Site evaluations
  • Site visits by senior executives
  • Formal escalation process for priority response