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  • QPD: Quality, Price, Delivery.
  • The 5 C’s: Convenience, Comfort, Care, Commitment and Customer Satisfaction.
  • It is the legitimate right of every customer to derive total satisfaction from the product or service bought and it should touch their lives meaningfully.
  • Total customer satisfaction means maximum possible return on the investment made.
  • A satisfied customer is an investment for life.
  • Quality should be as sure as sunrise.